              
|
If
you wish to report a suspected virus, it
is important to include as much
information as possible. Please describe
your system and software thoroughly and
list all the symptoms that cause you to
suspect that your machine is infected.
Prognet
needs the following information:
What
symptoms cause you to suspect
that your machine is infected
Whether
any products find a virus
(version number, company,
results)
Fire
version number and DAT set number
System
details that may be relevant
about your system
Your
name, company name, phone number
and email address if possible
A
list of all items contained in
the package/message you are
composing
Please
view the instructions on how to
capture a new virus.
Please send the suspected
virus files and their symptoms
to service@fireav.com. If you are
sending a physical disk, please send it
to
| Mailing
Address: |
Virus
Lab,
Prognet Technologies Pvt. Ltd.
No.1, Neelakandan
Street,
Nungambakkam, Chennai - 600 034,
Tamilnadu, India. |
| Telephone: |
044-8170440 |
| Fax: |
8290341 |
|
.